Check out Highlights from Sales Cloud Releases!
SalesCoachDataLibrariesSalesCloudSpring25
Agentforce Sales Coach can be enhanced by integrating a Data Library, which provides access to a collection of files, knowledge articles, and other information. This integration allows the Sales Coach to generate more personalized and reliable responses during role play sessions and when providing feedback to sales representatives. The Data Library is designed to improve the effectiveness of the coaching process by utilizing trusted data.